Privacy Policy
This document is our privacy policy and it describes how we collect and manage your personal information. We always aim to collect only information which we need to be able to provide Pilates classes and incidental services to you including information which we are required to collect by law.
Mat Pilates’ legal obligations in respect of privacy are stipulated in the Privacy Act 1988 (Cth), the associated Australian Privacy Principles, the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth) and all regulations and other subordinate legislation effected under the Privacy Act. Mat Pilates complies with all of these legal requirements.
1. What is your Personal Information – What is this?
Generally, this is any information that may be used to personally identify you. This may include your name, address, email address, mobile number, partnership status. In some cases, personal information may also be considered as “sensitive” such as your bank account details and medical information and records. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
2. Information we collect
We collect personal information from our clients to be able to provide Pilates classes and with your safety and wellbeing in mind. In some cases, we gather information which is not personally identifiable information but which may be treated as confidential information.
3. How do we collect your personal information?
In most cases we collect personal information from you as part of our client membership on-boarding process. We may commence the collection of your personal information from the time that you first contact us through our website or direct contact by phone or otherwise. It is likely that we will continue to collect personal information as you continue to attend Pilates classes with us.
4. Non-personally identifiable information collected using technology
Device Information
We may collect information about the computer, mobile telephone, smart phone, or other device you use to access this website.
Cookies
When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and welcome you more efficiently each time you visit our website. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
5. How we use the information we collect
5.1. To provide you with legal services
We generally use personally identifying information you supply to provide you with Pilates related services. Save as otherwise described in this policy, disclosures to third parties are only made with your consent or where we are required to make a disclosure required by law. We may use your personal information to communicate with you about our Studio and classes or other Pilates-related initiatives from time to time.
5.2. Third party service providers
We may disclose your personal information to third parties that provide services on our behalf such as accounting services, including credit-card and invoice processing, pilates/gym booking systems, IT services or web development services. Our service providers are restricted from using any data in any way other than to provide services to us.
5.3. Our email policy
We comply with applicable marketing laws, including the Spam Act 2003 (Cth). If we send you a newsletter about updates to laws or general information about our services including events, these emails will include an easy to use unsubscribe facility.
5.4. Legal Requirements
In order for us to cooperate with official investigations or legal proceedings, including, for example, in response to subpoenas, search warrants, court orders, or other legal proceedings we may be required to disclose your personal information.
7. Do we disclose your personal information to anyone outside Australia?
We may disclose personal information to our third party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
8. How we keep your information secure
8.1. Technical Security
We have implemented a variety of commercially standard security technologies and procedures to protect information, including your personal information, stored in our computer systems from unauthorised access. Please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure. We strive to use commercially acceptable means to protect your personal information but we cannot guarantee its absolute security under all conditions.
8.2. Management Procedures
We also maintain standard physical and electronic procedural safeguards that limit access to your personally identifiable information.
9. Updates to our Privacy Policy
Our services are evolving and developing. From time to time, we will review and make changes to our Privacy Policy (where, for example, required to do so by law). Any updated versions of this privacy policy will be posted here on our website.
10. Contact Us
If you have questions or concerns about any aspect of this policy, please feel free to contact us.